Shipping & Returns
After placing your order you will receive an order confirmation by e-mail. The confirmation includes your order number, details of the product and delivery details.
Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you don't receive an order confirmation 24h after placing your order, or something is wrong in the order confirmation, please contact us at email@example.com.
Your order will normally be packed and shipped within 1-3 business days from the time you place your order. Once the order has been fulfilled and sent, you will receive the shipping information to your e-mail with all details. If the item ordered is out of stock, you will be notified by e-mail.
The shipping cost will be stated during the ordering process. You will be informed about the total amount you have to pay, including any shipping costs, before you pay the order.
All WUWU orders are sent from Copenhagen, Denmark.
If you change your mind about an item, you must notify us at firstname.lastname@example.org within 14 days after receiving your order. Please always refer to your order number in your communication with us. After receiving a return confirmation from us by mail, please return the product as soon as possible, no later than 14 days after receiving the confirmation. The return shipping costs are not covered by WUWU.
If you decide to return the product, please ensure that it is in perfect condition. When trying on clothes, please wash hands before and handle the item gently to avoid any oil, dirt or marks. Store the clothes in the WUWU box when done. All returned items must not have been used. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. We will carry out a close inspection of the product after receiving it. If you have any questions or comments on the product received, please contact us at email@example.com. We will contact you as soon as the return arrives and we can then arrange either an exchange or refund.
When returning a product, you must complete the form enclosed with your shipment. It is important that you fill in the information about yourself, order number and reason for return. Please return the unused product in the WUWU box, in a protected envelope. To keep track of the shipment, please provide us with the correct tracking number. The customer is responsible for the goods until they are delivered to us.
All returns is shipped to:
Søllerødgade 37, 4TV
Complaints & Warranty claims
There is a 1 year warranty on products sold on wuwu.dk. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at firstname.lastname@example.org as soon as possible. Please place the item back in the WUWU box to avoid any added damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received. Please always keep your receipt for the product in case of events like this.
All complaints are addressed to WUWU within a reasonable time. The parties shall endeavor to resolve any disputes amicably. if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com.
In the event of an approved complaint, we are responsible for shipping and handling costs for the item you have complained about. In the event of a dispute, you can contact the Consumer Council or your local consumer office for help.